Airbnb Operations Coordinator
Remote
Full Time
Student (High School)
Job Title: Airbnb Operations Coordinator
Job Code: AOCMS
Rate: $10+Hour (Depending on experience)
Job Type: Full-time | Remote | 40 hours/week
Job Overview:
We’re currently hiring for an Airbnb Operations Coordinator, and your background really stood out to us. This is a full-time, remote operations role that demands real ownership, strong judgment, and the ability to manage guest communication and property coordination in real time.This role is perfect for someone who moves fast, thinks critically, and can keep guests supported while keeping property operations running smoothly. If you’re someone who thrives in dynamic environments and enjoys solving problems before they escalate, you’d be a strong fit for this position.
Key Responsibilities:
Qualifications:
Non- Negotiables:
Tech stack:
Job Code: AOCMS
Rate: $10+Hour (Depending on experience)
Job Type: Full-time | Remote | 40 hours/week
Job Overview:
We’re currently hiring for an Airbnb Operations Coordinator, and your background really stood out to us. This is a full-time, remote operations role that demands real ownership, strong judgment, and the ability to manage guest communication and property coordination in real time.This role is perfect for someone who moves fast, thinks critically, and can keep guests supported while keeping property operations running smoothly. If you’re someone who thrives in dynamic environments and enjoys solving problems before they escalate, you’d be a strong fit for this position.
Key Responsibilities:
- Real-Time Guest Communication – Respond promptly and professionally to guest inquiries via text, Airbnb chat, and other messaging platforms.
- Guest Support Coordination – Collaborate with on-the-ground teams to resolve guest issues and escalate complex problems while ensuring a high-quality experience.
- Issue Resolution – Troubleshoot and resolve common STR issues such as lockbox access, guest check-ins, and minor property-related concerns.
- On-Call Availability – Be available during peak hours (3:00 PM - 12:00 PM PST) to manage urgent guest needs swiftly.
- Administrative Support – Perform potential research, organization, and email triaging tasks as needed.
- STR Management & Task Ownership – Shadow client to take over key responsibilities and streamline property management.
- Documentation & SOP Development – Maintain a knowledge base of common guest issues and solutions, continuously improving Standard Operating Procedures (SOPs).
Qualifications:
Non- Negotiables:
- Fluent English, Neutral Accent: Clear, concise communication, especially on calls and escalations.
- Customer Service Expertise: Experience in hospitality or short-term rentals (e.g., Airbnb).
- Strong Communicator & Critical Thinker: Excellent problem-solving and decision-making skills.
- Adaptable & Organized: Thrives in fast-paced, high-pressure environments, prioritizing tasks effectively.
- Independent & Remote-Ready: Manages time well while collaborating with remote teams.
- Flexible Availability: Available to work 3:00 PM – 11:00 PM PST.
- Entrepreneurial Mindset – Thinks ahead, takes initiative, and improves processes.
- STR Tech Experience – Familiar with tools like Guesty, Hospitable, Airbnb, VRBO, Booking.com
- Crisis Management – Stays calm and solves guest issues under pressure.
- Multitasking & Tech-Savvy – Handles multiple tasks smoothly with digital tools.
- Luxury Hospitality Experience – Background in high-end guest service.
Tech stack:
- Guesty
- Airbnb
- Vrbo
- Guesty
- Booking.com
- Dialer (TBD)
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